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Are You Unhappy With Your Wichita IT Company?

OneSource Technology specializes in helping WIchita organizations with all their business IT needs. Time for a new IT company?

written by paul bush posted on September 15, 2020

Are You Unhappy With Your Wichita IT Company?

It’s Time to Switch to a Better Service Provider

Are you unhappy with the services offered by your current IT services provider?  Most business owners are reluctant to switch IT companies since they think that switching IT companies can cause disruption and is a long, risky process.

You’ve probably decided to remain in partnership with your IT company even if it doesn’t provide you with quality services because you assume that you can’t get better services elsewhere.

Your IT support company plays a critical role in ensuring your business operations continue running smoothly. If they are not guaranteeing this efficiency, it’s time to switch to another IT service provider.

Wichita IT Company

What Are the Signs That You Need to Change Your IT Services Provider?

You may find yourself unhappy with your IT company’s quality of services due to the following reasons:

The IT Support Provider Is Unable to Meet Current and Future IT Needs of Your Business

Are you planning to expand your business? As your business grows, so do your IT needs. If your IT support is unable to match your growing IT needs due to inadequate resources or lack of expertise, it’s best to consult a different firm.

You Wait Too Long for Help

How often do you encounter work stoppages waiting for your IT support to fix a technical glitch?  This can be very frustrating since every minute of unproductivity translates into the loss of revenue. If your IT company isn’t promptly responding to you, then you need to switch suppliers.

Your Invoice Is Higher Than You Expected

Are the additional charges you continually find on your bill genuine? Can they be attributed to system upgrades and services you need?  Hidden fees signify that your IT services company isn’t taking your organization’s best interests at heart.

You Have Been Experiencing the Same Issues With No Permanent Solution in Sight

Are you continually contacting your IT company to come and fix technical issues? Your IT services company should be proactive in identifying issues before they happen and provide the necessary support to keep you up and running.

You Are Doing Most of the Work

Instead of your IT support providing remote or on-site support, it’s your employees who take up responsibility when you experience a technical glitch.

You may want to sort out these issues by forwarding your complaints and amending your contract with your current IT company. However, switching IT companies is the ultimate solution to your dissatisfaction.

What About Your Existing Contract? You’re probably thinking, ‘what about my contract with my current IT company? Is this a convenient time for me to transfer?’ Although a long-lasting relationship with your IT support provider is beneficial, signing long-term contracts can be very restrictive.

Finding a New IT Company

The first step when switching IT companies is finding a new IT company that will adequately meet your company’s IT needs.

Here are some crucial questions you should ask potential IT companies during your assessment process:

  • Do You Understand How Our Company Operates? Any IT company can offer your business temporary IT solutions. When picking out an IT company to work with, it’s vital that they comprehensively understand your company.
  • Will Someone Be Always Available to Help When I Need Them? Whatever guarantee they give you, be it a dedicated phone line or prompt response, when you experience a glitch, will there be someone to answer when you call?
  • What Makes Them Stand Out? With most IT companies almost offering the same services, what makes their company stand out?
  • How Can You Ensure a Smooth Transition Process? At first, transitioning to a new IT company may seem like a daunting task. However, it doesn’t have to be such a hassle. Once you’ve hired a new IT company whose answers you’re satisfied with, transitioning is the next big step. To ensure a smooth transition, you should follow these steps:

Get Full Control of Your Networks

When you outsource IT support, you become highly dependent on your IT company. This is because you give them high levels of control over your entire network. As a result, their computers store most of your data. The first step in your transition is ensuring you gain full control over all your systems and files.

If your current IT company is against your move, they may try to hold your data ransom by locking you out of your system or changing your passwords. Once you have full control of your networks and have moved to a new IT support company, it’s essential to change your passwords to prevent your previous IT company from accessing your systems.

Acquire Full IT Documentation of Your Company

Request your IT company to give you administrative access to all your IT documentation. This documentation will include a list of log-in accounts, usernames, passwords, network maps, original software disks, software, and hardware inventories.

Hand over this documentation to your new IT company. This handover will help them understand your current IT situation, identify the challenges you face, and come up with permanent solutions.

Get Access to All Copies of Your Data Backups

Having a data backup system is essential, especially when moving your files from your previous IT company to your new one. This backup gives you peace of mind as you don’t have to worry about losing your data.

If your last IT companies backed up everything, you should ensure that they give you all the copies of your backed up files. Having all your data backups will prevent your previous IT company from having access to your data.

Have Your New IT Company Conduct an Extensive Security Assessment on Your Systems

Your new IT company should carry out a comprehensive cybersecurity analysis of your systems. This assessment will help them identify areas of risk, system vulnerabilities, and come up with permanent security solutions.

Give Your Current IT Support Provider Notice

Once you have successfully transitioned and your new IT support company is in place, inform your previous IT company that you are planning to terminate your contract.

Inform Your Employees of the Change in IT Service Providers

Once you’ve fully transitioned into your new IT company, ensure that you inform your staff about the change in IT support providers, and how they make use of the new service.

Are You Thinking of Switching to a Better Service Provider?

We are here to help. At One Source Technology, we provide you with expertise and years of experience in offering IT solutions to Kansas and Oklahoma businesses.

Consult with us today and let us provide you with customized and reliable IT solutions to meet your business’s growing IT needs.

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