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IT infrastructure plays a crucial role in today’s business environment. But not all businesses can access top-tier IT experts, resources, assets, and more.
Some companies don’t have adequate capital to invest in the IT department, while some don’t have the physical space. That’s where outsourcing critical IT functions come in to fill the gap.
Outsourcing critical IT functions help your company benefit from the skills of professional IT experts and saves on operational costs.
For example, employing an in-house IT team would mean regular training, more office space, employee benefits, and more. But when you outsource the services, you don’t have to worry about these costs.
Here are the critical IT functions you should consider outsourcing.
Chances are, your employees or clients run into IT-related problems that need the hand of an expert to fix. Even if you have an IT department, they don’t have enough hours per day to address all the issues that your customers may raise.
Whether it’s resetting a password or troubleshooting a slow operating system, enlisting the help of an IT outsourcing company is prudent.
Here’s a list of the help desk duties you may want to outsource:
By outsourcing help desk services, your business will experience:
Increased Support Availability
Your business may be following the conventional 9-to-5 schedule, but customers may make purchases outside office hours. These customers may require immediate assistance, depending on the transaction type.
Lack of a help desk after hours can result in frustrated customers, negative reviews, and complaints.
But, outsourcing critical IT functions, such as help desk services, to a qualified company ensures that your customers receive help even at non-peak hours from a real human.
Improved Response Time
Part of help desk support may include accessing someone’s account or computer remotely to fix an issue. This encourages a quicker response time to identify and troubleshoot a problem while also saving on materials, labor, and transport.
Network management refers to the process of administering, operating, and managing a computer network. Modern IT managed service providers use hardware and software to constantly gather and analyze data and make configuration changes for boosting security, performance, and reliability.
What a Network Management System Does
Using a network management system, third-party service providers manage your company’s network devices, including routers, wireless controllers, switches, and access points. The system uses a centralized server to gather data from various network elements. The server can be located in the cloud, on-premises, or a private data center to function effectively.
Clients, devices, and applications on the network send data to the server; the data may include updates on their status. Network administrators log into the server via a smartphone app or web browser to monitor network operations.
Why Outsource Network Management?
One of the most critical features of a managed network is reliable and powerful security services. Endpoint security entails vital protections, such as a strong anti-virus, anti-spyware software, blacklist monitoring, robust firewall, and more. It’s best to leave endpoint security to a managed service provider so you can save your business the cost of hiring full-time cybersecurity experts.
The modern business environment is rife with data breaches, cyber-attacks, and ransomware threats, which is why it’s worth outsourcing critical IT functions like network management to ensure all the bases are covered.
Network security is another area you shouldn’t ignore when outsourcing critical IT functions. Managed IT service companies are well equipped to help your IT department with their security duties, including:
Firewall Management
Firewalls offer protection against external attackers by shielding your business network or computers from unnecessary or malicious internet traffic. They are also necessary to ensure your business complies with mandates like HIPAA, GDPS, and PCI DSS.
It’s possible to configure firewalls to block data from a particular location and only allow necessary and relevant data through.
Organizations with inadequate personnel resources to manage their firewall may use a managed firewall service to prevent data breaches and remove data security gaps.
A managed security service provider often provides a “managed firewall service” to help operate, administer, monitor, and maintain your company’s firewall infrastructure.
Email Security
Email is the primary communication tool for businesses. It’s what you use to transact with suppliers, customers, co-employees, and business partners. That said, confidential business information is transferred through email.
Cybercriminals know this, which is why they use emails to infiltrate a company’s IT network. How do they do that? By sending malicious emails containing malware, phishing attacks, viruses, spam, and other cybersecurity threats.
That’s why outsourcing managed email security is paramount. The provider sets up up-to-date security protocols and strategies to keep your business email accounts secure from any cybersecurity threat.
Trained IT security experts install a powerful virus scanner on managed devices to help detect potential threats early. What’s more, they can manage your emails even during non-office hours.
Vulnerability Assessments
Each day, every component of your IT infrastructure poses a risk for your company’s IT department. In the past, a computer virus was probably the biggest source of risk. These days, risks are possible in the networking equipment’s firmware, processors, and more.
Managed service providers use various tools to identify and analyze the risk, configure and perform vulnerability scans, evaluate potential risks, correctly interpret the scan results, and develop a mitigation plan.
Outsourcing critical IT functions involve special IT projects as well. IT departments plan and rollout projects to help make the business more efficient and secure from time to time.
Examples of such projects include network upgrades, server migrations, VoIP deployment, cloud deployment, desktop rollout, and more.
But sometimes, IT teams may lack adequate time or resources to implement some of these projects. That’s where outsourced companies come in to help.
Outsourcing special projects help IT teams to focus on their core competencies and assign projects to firms with the relevant expertise. Besides, the project can be completed faster.
Most companies struggle when outsourcing critical IT functions, but that doesn’t have to be the case.
We have well-trained IT specialists to handle network security, network management, help desk services, and even help with the implementation of special IT projects.
We’ll collaborate with your IT department to provide services customized to your business needs. Contact us today to get started.
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